Customer Experience

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The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers (2024) – Pearson
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AI Value Creators (for True Epub) Rob Thomas, Paul Zikopoulos & Kate Soule
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Role of Explainable Artificial Intelligence in E-Commerce (2024) – Springer
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Mike King
Salesforce B2C Solution Architect’s Handbook: Design Scalable Customer Experiences
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