ServiceNow Development: Best Practices & Guidelines

Accelerate your workflow automation skills with this practical guide to ServiceNow development best practices. Learn to build scalable, maintainable, and efficient applications on the ServiceNow platform. Whether you’re a beginner or an experienced developer, this course offers actionable guidelines for customizing ServiceNow, enhancing user experience, and maintaining platform performance.

What You’ll Learn

• Understanding the ServiceNow architecture and data model
• Best practices for scripting in ServiceNow (Client and Server side)
• Creating and managing custom applications
• Working with Service Catalog, Workflows, and Flow Designer
• Version control and deployment strategies using Update Sets and Application Repository
• Managing data with GlideRecord and Query Best Practices
• Securing applications using roles, ACLs, and domain separation
• Performance optimization and troubleshooting techniques

Requirements

• Basic understanding of JavaScript
• Familiarity with ITSM concepts is helpful
• Access to a ServiceNow Personal Developer Instance (PDI)

Course Description

This ServiceNow development best practices course provides a deep dive into the essentials of building robust and scalable applications on the ServiceNow platform. Designed with both beginners and intermediate developers in mind, it focuses on practical development techniques that align with real-world enterprise requirements.

From configuring the data model to developing with Glide APIs, this guide walks you through the most efficient and scalable ways to use the platform. You’ll learn how to customize workflows, write efficient server-side scripts, and optimize performance while maintaining platform integrity. The course also emphasizes security, upgradeability, and collaboration through version control practices.

By the end of the course, you’ll be well-equipped to follow ServiceNow development standards, build clean and efficient code, and deliver solutions that align with enterprise-scale best practices.

About the Instructor

Developed by experienced ServiceNow architects and certified developers, this course offers real-world insights and platform-specific expertise to guide your journey in ServiceNow application development.

Explore These Valuable Resources

• ServiceNow Developer Portal
• ServiceNow Official Documentation
• ServiceNow Community Forums

Explore Related Courses

• JavaScript for Beginners
• ITSM Foundations
• Mastering Flow Designer in ServiceNow
• ServiceNow Performance Optimization
• Advanced ServiceNow Scripting