This Return and Refund Policy governs the manner in which Expert Training (“we,” “us,” or “our”) handles returns and refunds for digital courses purchased through the Expert Training website (the “Website”). This policy applies to all digital course purchases made on the Website.
- Refund Eligibility
We strive to provide high-quality digital courses to our customers. However, if you are not satisfied with your digital course purchase, we offer a refund under the following conditions:
- Refund requests must be submitted within [X] days from the date of purchase.
- You have not accessed or downloaded the digital course materials.
- Refund requests for monthly subscription-based courses must be submitted within [X] days from the date of the recurring payment.
- Non-Refundable Items
Certain items are non-refundable. These include:
- Digital courses for which you have already accessed or downloaded the course materials.
- Courses purchased outside of the Expert Training website, such as through third-party platforms or promotions.
- How to Request a Refund
To request a refund, please contact our customer support team at [insert contact information]. When submitting your refund request, please include the following information:
- Your full name and email address used for the purchase.
- Order or transaction number.
- Reason for the refund request.
- Refund Process
Once we receive your refund request, we will review it for eligibility based on the conditions mentioned in Section 1. If your request is approved, we will process the refund within [X] business days. The refund will be issued using the original payment method used for the purchase.
Please note that depending on your financial institution or payment provider, it may take additional time for the refund to appear in your account.
- Course Access Suspension
In the event that a refund is issued for a digital course purchase, your access to the course materials will be immediately suspended. You will no longer be able to access or download any course content associated with the refunded purchase.
- Changes to the Return and Refund Policy
We reserve the right to update or modify this Return and Refund Policy at any time, without prior notice. Any changes to this policy will be effective immediately upon posting on the Website. We encourage you to review this policy periodically to stay informed about our refund procedures.
- Contact Us
If you have any questions or concerns about this Return and Refund Policy, please contact our customer support team at [insert contact information]. We will be happy to assist you.
By making a purchase on the Expert Training website, you acknowledge and agree to comply with this Return and Refund Policy.