Master ServiceNow ITSM Essentials

Description

Price: 4.00 USD | Size: 1.29 GB | Duration: 2.03+ Hrs
BRAND: Expert TRAINING | ENGLISH | INSTANT DOWNLOAD

ServiceNow IT Service Management Course – Key Points

• Fundamentals of ITSM: Learn key principles, benefits, and best practices of IT Service Management.
• ServiceNow Platform: Understand the key features and functionalities supporting ITSM processes.
• ITSM Processes: In-depth coverage of Incident Management, Problem Management, Change Management, Request Management, Service Level Management, Configuration Management, Knowledge Management, and Service Catalog Management.
• Frameworks and Standards: Explore ITIL, COBIT, and ISO/IEC 20000 frameworks and their integration with ServiceNow.
• CIS ITSM Exam Preparation: Guidance on preparing for the Certified Implementation Specialist – IT Service Management (CIS-ITSM) exam.
• Hands-on Learning: Practical demonstrations and examples to reinforce concepts.
• Key Concepts and Lifecycle Stages: Detailed explanations of the purpose, scope, and best practices for each ITSM process.
• ServiceNow Optimization: Techniques to effectively leverage the ServiceNow platform for improved service management and operational efficiency.

Target Audience

• ITSM managers and practitioners enhancing their ITSM knowledge and skills.
• Individuals managing IT services and processes within organizations.
• ServiceNow administrators configuring and maintaining the platform.
• Developers customizing ServiceNow applications.
• Consultants advising on ITSM strategies and implementations.
• Professionals deploying and configuring ServiceNow ITSM solutions.
• System administrators, IT operations staff, project managers, and business analysts.
• Aspiring ITSM professionals and ITIL certified professionals.
• Anyone interested in IT Service Management.

Prerequisites

• Willingness or interest in learning about ServiceNow ITSM and preparing for the CIS ITSM Exam.

Course Description

• Introduction: Overview of ITSM, its principles, benefits, and core concepts.
• Platform Features: Key functionalities of ServiceNow supporting ITSM.
• Process Modules: Detailed exploration of incident, problem, change, request, service level, configuration, knowledge, and service catalog management.
• Best Practices: Strategies for effective ITSM implementation and management.
• Exam Preparation: Focused preparation for the CIS ITSM certification exam.

This course provides comprehensive training on ITSM using the ServiceNow platform, ensuring participants are well-equipped to implement and manage ITSM processes effectively.