Description

Master ITIL 4 Managing Professional Essentials (CDS + DPI)

Enhance your career in IT Service Management with the ITIL 4 Managing Professional Essentials course. This comprehensive guide takes you through key modules, such as Create, Deliver, and Support (CDS), Direct, Plan, and Improve (DPI), and more, preparing you for the ITIL 4 Managing Professional certification exam.

Key Course Features

• Gain an in-depth understanding of the ITIL 4 framework and essential guiding principles
• Master the four ITIL Specialist modules: CDS, DSV, HVIT, and DPI
• Prepare strategically for the ITIL 4 Managing Professional certification with targeted exam guidance

Course Overview

The ITIL 4 Managing Professional Essentials course is designed to empower IT managers, project leads, and aspiring professionals with a complete understanding of the ITIL 4 framework. This course provides insights into advanced practices, including change management, continual improvement, and strategic alignment within IT and business.

Understanding the ITIL Framework

The course introduces you to key ITIL concepts and principles, including value focus, iterative progress with feedback, and starting where you are. By mastering these principles, you’ll learn to drive effective IT service management practices within your organization.

ITIL Specialist Modules Covered:

• Create, Deliver, and Support (CDS): Covers organizational structure, resource management, value stream mapping, and key practices like change control and incident management.
• Drive Stakeholder Value (DSV): Focuses on customer journey optimization, stakeholder management, and relationship management techniques.
• High Velocity IT (HVIT): Introduces lean, agile, and DevOps methodologies, continuous delivery practices, and service validation for fast-paced environments.
• Direct, Plan, and Improve (DPI): Explores governance, risk, compliance, and strategic alignment, equipping you with advanced continual improvement practices.

ITIL Leadership: Digital and IT Strategy

The course covers essential leadership concepts, strategic alignment, and digital transformation insights for modern IT strategy. Learn the skills necessary to lead digital initiatives and align IT services with business goals.

Exam Preparation

This course includes focused preparation for the ITIL 4 Managing Professional certification exam, with practical tips, best practices, and essential concepts needed to pass with confidence.

Target Audience

This course is ideal for:

• IT service managers, project managers, and IT team leaders aiming to improve ITIL 4 practices
• IT consultants and professionals working towards the ITIL 4 Managing Professional certification
• Service desk managers, business process owners, IT directors, and CIOs focusing on aligning IT services with business goals
• Change managers involved in IT service change management
• Professionals transitioning into IT service management roles seeking a comprehensive understanding of ITIL 4

Prerequisites

No prior ITIL experience is required; however, an interest or willingness to learn about IT service management is recommended.

Outbound Resources

• Axelos ITIL 4 Certification Overview
• Axelos ITIL Framework
• ITIL 4 Managing Professional Essentials Overview

Explore Related Courses

• IT Service Management
• Continual Improvement
• Digital Strategy
• Change Management
• ITIL Certification Exam Prep

Get ready to master the essentials of ITIL 4 and transform your IT service management approach. Enroll today and take the first step toward earning your ITIL 4 Managing Professional certification.