ITIL 4 Foundation

Description

Price: 5.00 USD | Size: 1.26 GB | Duration: 6.46+ Hrs
BRAND: Expert TRAINING | ENGLISH | INSTANT DOWNLOAD

The ITIL v4 Foundation course provides a comprehensive introduction to ITIL’s principles and practices, which are essential for effective service management in organizations. Here’s a summary of what you’ll learn:

Key Concepts and Principles

• ITIL Overview: Introduction to ITIL, its history, and its relevance in modern service management.
• ITIL Service Value System (SVS): Understanding how ITIL’s components work together to create value.
• Four Dimensions of Service Management: Organizations + People, Information + Technology, Partners + Suppliers, and Value Streams + Processes.
• 7 ITIL Guiding Principles: Principles that guide decision-making and actions in service management.
• 34 ITIL Practices: Best practices and their roles in supporting service delivery, including Continual Improvement, Service Level Management, Change Enablement, Incident Management, and more.

Course Content

1. Introduction to ITIL:
   • Overview of ITIL and its benefits.
   • ITIL Service Value System and Four Dimensions of Service Management.
2. ITIL Framework:
   • Service Value Chain and its key activities.
   • ITIL Guiding Principles and their application.
   • The role of governance and continual improvement.
3. ITIL Practices:
   • General Management, Service Management, and Technical Management practices.
   • Detailed exploration of key practices like Continual Improvement, Service Level Management, Change Enablement, Incident Management, and more.
4. Application and Implementation:
   • Practical application of ITIL concepts through case studies and exercises.
   • Strategies for implementing and improving ITIL-based service management.

Target Audience

• IT professionals, business professionals, aspiring ITSM professionals, managers, consultants, executives, students, and cross-functional teams.

Delivery Methods

• Instructor-led classroom training, virtual instructor-led training, self-paced online learning, and blended learning.

This course is designed for those new to ITIL and does not require prior ITIL experience. It prepares participants for the ITIL v4 Foundation certification exam, which is the first step in the ITIL certification path.