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IT Professional PC Troubleshooting & Helpdesk Career Course

Original price was: $15.00.Current price is: $5.00.

Sale Price: $5.00
Regular Price: $15.00
Size: 3.04 GB
Duration: 4.54 Hours
Lessons: 48 Video Lessons
Categories: Technology & IT, Networking & Systems
Brand: Expert Training
Delivery: Instant Download
Rating: ⭐️⭐️⭐️⭐️⭐️ 4.9

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Description

IT Professional PC Troubleshooting & Helpdesk Career Course

IT Troubleshooting and Helpdesk is an essential course for anyone aiming to build a successful career in IT support and helpdesk roles. This comprehensive course will teach you everything you need to know about diagnosing and solving common PC hardware and software issues. Additionally, you will gain practical skills to provide technical support and troubleshooting services, both in-person and remotely, in a professional helpdesk environment.

What You’ll Learn in the IT Troubleshooting and Helpdesk Course

Master the fundamentals of computer hardware and software troubleshooting
Learn how to perform effective diagnostics for common PC problems
Explore best practices for managing helpdesk tickets and providing customer support
Gain practical experience with operating systems like Windows and macOS
Learn troubleshooting tools and techniques used by IT professionals
Develop skills to troubleshoot network issues and improve overall system performance
Understand IT service management (ITSM) and its role in a helpdesk environment

Prerequisites for IT Troubleshooting and Helpdesk Course

Basic understanding of computer operations and hardware components
No prior experience in IT support is necessary, but an interest in technology is helpful
A willingness to learn and troubleshoot real-world IT problems

Course Description: IT Troubleshooting and Helpdesk Course Overview

The IT Troubleshooting and Helpdesk course is designed for individuals looking to start or advance their careers in IT support roles. Through this course, you will develop a solid understanding of how to identify, troubleshoot, and resolve technical issues that affect end users. You’ll learn to handle IT helpdesk requests efficiently, troubleshoot both hardware and software problems, and use industry-standard tools to provide support. This course includes real-world scenarios and practical exercises to help you apply your skills in a professional setting.

Moreover, you will gain an understanding of IT service management (ITSM) and its significance in delivering high-quality IT support. Whether you aim to work in an IT helpdesk or want to pursue a broader IT career, this course will lay the foundation for success in the fast-growing tech industry.

About the Instructor

This course is taught by an experienced IT professional with years of expertise in providing technical support and troubleshooting services in diverse environments. The instructor brings a wealth of practical knowledge and a hands-on approach to teaching, ensuring that you gain the skills needed to excel in the IT support and helpdesk field.