CompTIA A+ Guide to IT Technical Support 

Description

CompTIA A+ Guide to IT Technical Support

Gain a comprehensive understanding of IT technical support with CompTIA A+ Guide to IT Technical Support, 10th Edition. This detailed guide by Andrews, Dark, and West provides a hands-on, visual approach to mastering the skills required for CompTIA A+ certification, aligning closely with the objectives for the 220-1001 and 220-1002 exams. This best-selling resource emphasizes practical applications, ensuring you’re well-prepared to support and troubleshoot computer hardware, software, networks, and more in real-world settings.

Course Overview

This guide is designed for those aspiring to become certified IT support technicians or administrators. Through a structured approach, it covers the essentials of installing, maintaining, and troubleshooting a wide range of technologies. From understanding the latest hardware and security practices to managing cloud computing, virtualization, and mobile devices, this book combines theory with hands-on labs. The course materials include lab manuals, CourseNotes, and online labs to further reinforce your learning, while MindTap offers interactive resources to enhance your exam readiness.

What You’ll Learn

• Gain knowledge and skills to install, maintain, and troubleshoot computer hardware and software
• Prepare for the CompTIA A+ 220-1001 and 220-1002 certification exams
• Explore advanced IT support topics, including virtualization and cloud computing
• Understand key operational procedures and industry standards
• Manage security, Active Directory, and scripting fundamentals
• Develop skills for supporting Windows 10 and mobile devices in diverse environments

Requirements

Ideal for those preparing for the CompTIA A+ certification exams or seeking a role in IT support, this book requires a foundational understanding of computer basics.

Book Description

The CompTIA A+ Guide to IT Technical Support provides a structured, step-by-step approach to learning IT support. Using CompTIA A+ objectives as its foundation, each chapter covers critical topics such as hardware configuration, network troubleshooting, security practices, and Active Directory management. You’ll also explore new technologies like cloud computing and virtualization. This 10th Edition includes lab manuals, online labs, and MindTap resources to supplement hands-on learning, making it an essential tool for aspiring IT professionals aiming to pass the CompTIA A+ exams and excel in their careers.

About the Authors

Authors Andrews, Dark, and West bring years of experience in IT education, offering students a clear and accessible guide to mastering technical support fundamentals. Known for their practical teaching methods, they ensure readers gain the knowledge and confidence to succeed in IT roles.

Explore These Valuable Resources

• CompTIA A+ Certification Overview
• Professor Messer’s Free CompTIA A+ Training
• Technical Support Fundamentals Course on Coursera

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