What You’ll Learn

• Understand how ServiceNow works behind the scenes
• Master administration on the ServiceNow platform
• Explore different configurations and customizations
• Gain the knowledge needed to successfully pass the ServiceNow Certified System Administrator exam

Requirements

• An understanding of ITIL principles is helpful but not required.

Course Description

Whether you’re new to ServiceNow or seeking a refresher, this comprehensive course will equip you with the skills to effectively administer a ServiceNow instance and prepare you for the certification exam.

With over 11 hours of content, a workbook, and a practice exam tailored to the System Administrator exam, this course covers both fundamental and advanced ServiceNow concepts, including:

• Lists and forms
• Table administration
• User administration
• IT Service Management
• Events and notifications

Each module includes quizzes and additional resources to enhance your learning experience.

After Completing This Course, You Should Be Able To:

• Create new users, groups, and roles
• Manage user access and permissions
• Configure and customize lists and forms
• Develop new applications on the NOW platform
• Utilize events and notifications effectively
• Import data through import sets
• Build custom reports
• Understand the application of UI policies, UI actions, business rules, script includes, and data policies

Bonus Material: This course includes a bonus module on how to build your very own application in ServiceNow!

FAQs

Q: What version of ServiceNow does this cover?
A: This course is updated for the Paris release and was originally recorded on the Kingston release.

Q: Can I follow along with my own instance?
A: Yes! Instructions are provided on how to obtain your own personal developer instance.

Course Features:

• Updated for the Paris release!
• Interactive quizzes
• Practice exam included
• Comprehensive workbook
• High-quality 1080p video recordings

Topics Covered:

• User interface
• Customizations: UI policies, UI actions, business rules, script includes, data policies
• Client-side versus server-side customizations
• Update sets
• Table administration and relationships
• Field types and reference fields
• Users, groups, and roles
• Access controls
• LDAP and SSO integration
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Service-Level Agreements (SLAs)
• Service Catalog Management
• Knowledge Management
• Service Portal
• System properties and diagnostics
• Events and notifications
• Workflows
• Import sets
• Reporting and custom application development

Who This Course Is For:

• Individuals new to the ServiceNow platform
• Aspiring ServiceNow administrators or developers
• Anyone preparing for the ServiceNow Certified System Administrator exam