Description

Learning ServiceNow: IT Automation and Development on the Now Platform (2018)

ServiceNow IT Automation and Development Course is a comprehensive training program designed to teach you how to automate IT workflows, build robust applications, and manage enterprise-level services on the Now Platform.

Introduction

ServiceNow IT Automation and Development Course empowers both beginners and experienced IT professionals to harness the full power of the Now Platform — transforming manual tasks into streamlined, automated processes, and enabling rapid application development for enterprise environments.

Why This Course?

The modern enterprise depends on efficient, automated workflows, and the platform from ServiceNow has become a leading choice for IT service management, operations, and business workflows. However, mastering ServiceNow requires understanding its architecture, data model, scripting environment, and best practices. This course bridges that gap by providing hands‑on exercises, real-world use cases, and deep dives into customization — making you capable of delivering scalable, maintainable solutions.

What You Will Learn

• Now Platform Fundamentals: Understand the core architecture, modules, and configuration versus customization principles.
• Service Automation: Learn to build and manage automated workflows, business rules, UI policies, and scheduled jobs for ITSM and ITOM tasks.
• Custom Application Development: Design and deploy custom applications — define data models, create forms, lists, and user interfaces, and implement access controls.
• Scripting and APIs: Use server-side (Groovy / JavaScript) scripting, client scripts, and REST/SOAP APIs to extend platform capabilities and integrate with external systems.
• Service Catalog & Request Management: Build service catalog items, workflows for request fulfillment, approvals, and notifications.
• Reporting and Dashboards: Generate custom reports, build dashboards, and monitor KPIs for services and workflows.

Who Should Take This Course?

This course is ideal for:

• IT professionals and sysadmins looking to automate recurring tasks within their organization.
• Developers and engineers wanting to build enterprise-grade applications on the Now Platform.
• Consultants, DevOps engineers, and service managers who need to integrate disparate tools and create seamless workflows.
• Anyone preparing for ServiceNow certification or wanting to add workflow automation and ServiceNow skills to their portfolio.

Course Structure

1. Module 1: Introduction to the Now Platform & Architecture overview
2. Module 2: Data model, tables, forms, and lists
3. Module 3: Business rules, UI policies, client scripts, and client-side customization
4. Module 4: Workflow and automation — service requests, approvals, scheduled jobs
5. Module 5: Scripting and API integrations — REST, SOAP, external data sources
6. Module 6: Service catalog configuration and request fulfillment
7. Module 7: Reporting, dashboards, and analytics
8. Final Project: Build a custom IT‑service application from scratch — from data model to workflows to UI to reporting

Benefits of Completing This Course

By the end of the course, you will be able to:

• Automate complex IT workflows, reducing manual effort and errors.
• Create custom applications tailored to your organization’s needs.
• Integrate ServiceNow with other systems using APIs, enabling seamless data flow and orchestration.
• Produce dashboards and insights to track performance and service effectiveness.
• Boost your professional credentials with practical, hands-on skills that employers value.

Conclusion

If you’re aiming to streamline operations, build scalable service applications, or advance your career in IT service management and development, this course on the Now Platform offers the structured learning and practical experience you need. Get started now and become proficient in automating and developing on ServiceNow’s powerful platform.

Explore These Valuable Resources:

• Official ServiceNow Website — Overview & Platform Information
• ServiceNow Developers Portal — API & Scripting Documentation
• ServiceNow on Wikipedia — History and Use Cases

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