ChatGPT Tips for the Help Desk 2024

Description

Price: 0.00 USD | Size: 174.68 MB | Duration: 1.25+ Hrs
BRAND: Expert TRAINING | ENGLISH | INSTANT DOWNLOAD

Description

ChatGPT Tips for the Help Desk course. This course will show you how to use ChatGPT and other productive AI tools to improve help desk efficiency and increase customer satisfaction. In this course, Pam Baker, the course instructor, first gives a brief introduction to ChatGPT and then explores the specific use cases of this tool in the support section. In this course, he covers topics such as using ChatGPT for strategic planning, query engineering, creating support scripts, generating self-help resources, and other topics of interest to support managers. By taking this course, you can learn how to use ChatGPT and other similar tools to help with almost any support need.

What you will learn:

• A brief introduction to ChatGPT: a basic understanding of this powerful tool and its various uses.
• Practical Use Cases: Learn how to use ChatGPT in various support situations, from strategic planning to solving user problems.
• Question Engineering: Learn effective questioning techniques to get the best answers from ChatGPT.
• Create support scripts: Create standard and professional answers to frequently asked questions from customers.
• Creating self-help resources: creating content for knowledge bases and user guides.

This course is suitable for people who:

• They work in the support department.
• They are responsible for producing technical and educational documents.
• Looking for ways to improve the efficiency and quality of support services.
• They are interested in using artificial intelligence in the workplace.