ITIL V4 Foundations Course

ITIL V4 Foundations Course

The ITIL V4 Foundations Course provides a comprehensive introduction to the ITIL framework, equipping you with the foundational knowledge necessary to improve your organization’s service management practices. This course aims to help you understand the key principles and concepts of ITIL V4, ensuring you can effectively contribute to service delivery and management within your organization.

Introduction

This course offers a deep dive into ITIL V4, emphasizing the importance of aligning IT services with the needs of the business. You will explore the core components of the ITIL service value system (SVS) and the service value chain (SVC), which serve as the backbone of effective service management. The key objectives include understanding service management best practices and how to implement them within your organization.

What You’ll Learn

• Understanding the ITIL service value system and service value chain
• The guiding principles of ITIL and how to apply them
• Key concepts related to service management, including services, value, and outcomes
• Practices for continual improvement and effective service management
• Preparing for the ITIL V4 Foundation certification exam

Requirements

• No prior knowledge of ITIL is required, but a basic understanding of IT service management concepts is beneficial.
• A computer with internet access for online learning materials and assessments.

Detailed Course Description

The ITIL V4 Foundations Course covers essential topics to equip you with the knowledge needed for effective IT service management. You will learn about the ITIL service value system, which integrates various components necessary for delivering value to customers through services. The course emphasizes the service value chain, detailing how value is co-created through various service management practices. Core areas such as incident management, change management, and problem management will be explored, along with the significance of continual service improvement. The course also includes practical aspects, such as case studies and real-world scenarios, to help reinforce learning and application of concepts. Additional resources and references will be provided to support your studies, including links to [Axelos](https://www.axelos.com/), [ITIL Foundation Certification](https://www.coursera.org/learn/itil), [ITIL V4 Overview](https://www.itsm.tools/itil-v4-overview/), and [Service Management Best Practices](https://www.serviceinnovation.org/).

Who is This Course For?

This course is designed for IT professionals, service managers, and anyone involved in IT service management who seeks to enhance their understanding of ITIL practices. It is also suitable for individuals preparing for the ITIL V4 Foundation certification, as well as organizations looking to improve their service delivery and management capabilities.

Explore Related Courses

Check out these related courses:

• Service Management Best Practices
• ITIL Certification Preparation
• Continual Improvement Strategies